Most products today are functional. They solve problems, deliver features, and meet expectations. But functionality alone is no longer enough to win users’ hearts or foster lasting loyalty. The products we truly remember, the ones we love, share, and keep coming back to, are those that make us feel something. That is the power of delight.
In this talk, Nesrine Changuel, former product leader at Spotify, Chrome, and Google Meet, introduces the concept of Product Delight: intentionally building for both functional and emotional needs. Drawing on real-world stories, from Google Meet’s emoji reactions to Chrome’s inactive tabs and many more, she reveals how delight transforms products from useful tools into meaningful experiences.
You’ll learn:
This session will challenge your perspective on what makes products successful and leave you with practical tools to start weaving delight into your own product culture.
Nesrine Changuel is an experienced product coach and trainer with over a decade of experience building globally used and loved products such as Skype, Spotify, Google Meet, and Chrome. She is the author of the Product Delight book and she is globally known for her focus on emotional connection and user delight. With a background in research and a PhD from Bell Labs in collaboration with UCLA, she brings deep technical expertise to human-centered products. From pioneering video experiences at Skype to creating emotionally engaging features for Google Meet and Chrome, Nesrine has made it her mission to help teams build products users truly love. Today, she teaches, speaks, and trains companies around the world on how to create delightful, emotionally resonant products. She lives in Paris.
